I did not start this module very well. I started by reading section 10.1 - Voicemail. I went to take the voicemail tour and found the link was a page of, what seemed like, adds about web hosting and I could not find the tour link anywhere.
Never mind I thought and I carried on to see what Interactive Voice Response was all about, only to find that, that link also failed. So I decided to set about finding out about it myself by browsing the web.
IVR - a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone. (http://www.webopedia.com/TERM/I/IVR.html).
I also found a short tour at this web location http://www.callwave.com/landing/other/mvvTour.aspx?keepThis=true&TB_iframe=true&height=290&width=710.
But most information I found on this was all about Blackberry, so my question is, is it only a Blackberry that can do this or do other phones do it as well?
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